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Upgrading the Real ID POS App

When a new version of the Real ID POS extension is released, you may need to update the tile on your Shopify POS device to get the latest features and bug fixes.

How to upgrade​

Step 1: Open the network menu​

  1. Open Shopify POS on your device
  2. Tap the Network icon on the bottom left of the screen

Step 2: Refresh store data​

  1. Tap Store data
  2. Tap Refresh all to retrieve the latest version of all Shopify apps connected to your POS

The refresh may take some time, but it will indicate when it's finished.

When to upgrade​

You should upgrade the POS tile when:

  • You've been notified of a new Real ID release
  • You're experiencing issues with the POS scanner
  • New features have been announced that you'd like to use
tip

If you're still seeing old behavior after following these steps, try force-quitting the Shopify POS app completely and reopening it.