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Billing & Subscription

Real ID for Shopify uses Shopify's native app billing system. This means your Real ID subscription is managed directly through your Shopify account and appears on your regular Shopify invoice.

How Shopify Billing Works​

When you subscribe to Real ID, the charges are:

  • Billed through Shopify — Real ID charges appear on your Shopify invoice alongside your other Shopify fees
  • Usage-based pricing — You're charged based on the number of ID checks processed
  • No monthly minimums — You only pay for what you use

For current pricing details, visit our pricing page.

Viewing Your Current Plan​

To view your current Real ID subscription:

  1. Open the Real ID app in your Shopify admin
  2. Click Settings in the navigation
  3. Your current plan and usage information will be displayed

You can also view Real ID charges in your Shopify billing:

  1. Go to Settings → Billing in your Shopify admin
  2. Click View all charges or check your recent invoices
  3. Real ID charges will appear as app charges

Changing Your Plan​

To upgrade or change your Real ID plan:

  1. Open the Real ID app in your Shopify admin
  2. Navigate to the plans or pricing section
  3. Select your desired plan
  4. Approve the subscription change when prompted by Shopify

Plan changes take effect immediately. If you upgrade mid-billing cycle, charges are prorated.

Canceling Your Subscription​

To cancel your Real ID subscription, you need to uninstall the app from your Shopify store:

  1. Go to Settings → Apps and sales channels in your Shopify admin
  2. Find Real ID in your list of installed apps
  3. Click on Real ID to open the app details
  4. Click Uninstall and confirm when prompted
Before You Uninstall

Make sure to download any ID check photos or data you need before uninstalling. See Downloading Customer Photos for instructions.

What Happens After Cancellation​

When you uninstall Real ID:

  • Billing stops immediately — You won't be charged for any new ID checks
  • Final invoice — Any outstanding usage charges will appear on your next Shopify invoice
  • Data retention — Your ID check data will be retained for 90 days, then permanently deleted
  • Tags remain — Any tags added to orders and customers will remain unless you remove them manually

Reinstalling After Cancellation​

If you reinstall Real ID within 90 days of uninstalling:

  • Your previous settings and configuration will be restored
  • Historical ID check data will still be available

After 90 days, all data is permanently deleted and you'll start fresh with a new installation.

Frequently Asked Questions​

Why don't I see a billing tab in the Real ID app?​

Real ID billing is handled entirely through Shopify's billing system. There's no separate billing section in the app because all charges appear on your Shopify invoice.

Can I get a refund for unused ID checks?​

Since Real ID uses usage-based billing, you only pay for ID checks that are actually processed. There are no prepaid credits to refund.

How do I update my payment method?​

Your Real ID subscription is charged to the payment method on file with Shopify. To update it:

  1. Go to Settings → Billing in your Shopify admin
  2. Update your payment method there

Will uninstalling the app affect my orders?​

Uninstalling Real ID will not modify, cancel, or refund any of your orders. The only changes are:

  • ID verification will stop for new orders
  • Real ID tags will remain on existing orders (you can remove them manually)
  • Order notes added by Real ID will remain

Can I pause my subscription instead of canceling?​

No, pausing subscriptions is not supported. Shopify manages app billing, and subscription charges will continue to accrue as long as the app is installed.

If you need to stop being charged, you must uninstall the app (see Canceling Your Subscription above). You can reinstall later if needed — your data will be preserved for 90 days.