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Excluding orders from triggers

You can exclude orders from triggers in the Exceptions area of the settings. Exceptions filter out orders before your automatic triggers are applied, giving you more control over which orders require ID verification.

tip

If the exceptions below don't quite fit your needs, you can build a Shopify Flow workflow with our create an ID check action for a more customized trigger. For other platforms, use the REST API to build custom logic.

Find the order exceptions tab within the settings of the Real ID app, then enable after checkout ID verification, and select the Exceptions tab. The Exceptions tab will filter out orders that should not qualify for ID verification before your normal triggers run.

Excluding already verified customers​

Real ID will exclude orders from ID verification if the customer has already been verified once before.

Learn more about how verified customers are remembered.

Excluding in-store pick up orders​

Real ID can exclude orders for in-store pickup from ID verification. Enabling this rule will exclude all pickup orders from triggering an ID check. This might be helpful if you have a process for ID checking in person.

Exclude in store pick up orders from ID verification

Excluding orders by shipping line​

Real ID can also exclude orders from automatic verification by the shipping line code. For multiple shipping lines, separate them by commas. For example, to exclude both Standard and Express shipping codes, enter Standard,Express.

Excluding orders from ID verification based on the orders shipping line code

If you need help finding the shipping line code for a given order, please contact us with an example order number and we'll be able to help you find the shipping code.

Exclude orders by payment gateway​

You may want to exclude orders paid through specific gateways because the gateways provide merchant protection.

To exclude multiple payment gateways, separate them by commas. For example, to exclude both PayPal and Cash on Delivery payments, enter PayPal,Cash On Delivery.

Excluding orders by the payment method like PayPal, Sezzle, CoD (Cash on Delivery) and any other payment gateway Shopify supports

If you need help finding the payment gateway name for a given order, please contact us with an example order number and we'll be able to help you find the payment gateway name.

Exclude orders by channel​

You may want to exclude orders placed through certain sales channels like Amazon, Walmart, or a specific Shopify app that sources orders from marketplaces.

To exclude multiple channels, separate them by commas. For example, to exclude both Walmart and Amazon, enter in Walmart,Amazon.

Excluding orders by sales channel, either amazon, walmart, web, shop pay, or others.

If you need help finding the sale channel name for a given order, please contact us with an example order number and we'll be able to help you find the channel name.