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Billing & Activation

Real ID for WooCommerce uses a license key system managed through a separate billing dashboard. This guide covers how to sign up, activate your plugin, and manage your subscription.

Signing Up for a License Key​

To get started with Real ID on WooCommerce:

  1. Go to the billing dashboard and create an account
  2. Select a plan and complete the purchase
  3. Once purchased, your license key will appear in your account

To view your license keys, open the Account tab in the billing dashboard.

Copy your license key for the next step:

Finding your license key for your Real ID plugin to activate it

For current pricing details, visit our pricing page.

Activating the Plugin​

Once you have your license key:

  1. Go to your WordPress admin dashboard
  2. Open the Real ID plugin
  3. Click on the Settings tab
  4. Open the Billing section
  5. Enter your license key and save

Your plugin is now activated and Real ID will begin processing ID checks with actual results.

Test Mode

When you first install the Real ID plugin, it's automatically placed in test mode. This allows you to try ID checks with a free demo experience before activating with a license key.

Managing Your Subscription​

All subscription management is handled through the billing dashboard. After logging in, you can:

  • View your current plan and usage
  • Upgrade or downgrade your subscription
  • Purchase additional license keys
  • Access your billing history

Accessing the Customer Portal​

To manage payment methods, view invoices, or make changes to your subscription:

  1. Log in to the billing dashboard
  2. Open the Account tab
  3. Click Open customer portal

Opening the customer portal to manage your Real ID subscription

The customer portal allows you to:

  • Update payment method — Change your credit card on file
  • View invoices — Download past invoices and receipts
  • Change plan — Upgrade or downgrade your subscription
  • Cancel subscription — End your Real ID subscription

Canceling Your Subscription​

To cancel your Real ID subscription:

  1. Log in to the billing dashboard
  2. Open the Account tab
  3. Click Open customer portal
  4. Click Cancel plan or Cancel subscription
  5. Confirm the cancellation
Before You Cancel

Make sure to download any ID check photos or data you need before canceling. See Downloading Customer Photos for instructions.

What Happens After Cancellation​

When you cancel your subscription:

  • Access until period end — Your license key remains active until your current billing period ends
  • No further charges — You won't be charged after the current period
  • Plugin reverts to test mode — Once your license expires, the plugin will return to test mode
  • Data retention — Your ID check data will be retained for 90 days after your subscription ends, then permanently deleted

Reactivating After Cancellation​

If you want to use Real ID again after canceling:

  1. Log in to the billing dashboard
  2. Purchase a new subscription
  3. Enter your new license key in the plugin settings

If you reactivate within 90 days, your previous ID check data will still be accessible.

Multiple License Keys​

If you operate multiple WooCommerce stores, you'll need a separate license key for each site.

To purchase additional license keys:

  1. Log in to the billing dashboard
  2. Purchase an additional subscription
  3. Each subscription provides a unique license key for one site
One License Per Site

For security, each license key is locked to a single site URL when first activated. You cannot use the same license key on multiple sites.

Frequently Asked Questions​

How can I see my current license key?​

You can view your currently activated license key by opening the Real ID plugin and navigating to Settings → Billing.

Viewing your currently activated Real ID license key from within the plugin

I'm having issues reactivating the plugin after changing my site URL​

For security, Real ID locks your license key to your site's URL when first activated. If you change your site's URL after activation, ID verification syncing and other features may stop working.

To migrate your license key to a new site URL, please contact our support team.

What happens if my license key expires?​

When your license key expires (either from cancellation or non-payment):

  • The plugin reverts to test mode
  • New ID checks will use test/demo results
  • Existing ID check data remains accessible for 90 days

To restore full functionality, purchase a new subscription and enter the new license key.

Will canceling affect my existing orders?​

No. Canceling Real ID will not modify, cancel, or refund any of your WooCommerce orders. ID verification will simply stop processing for new orders, and any order metadata added by Real ID will remain intact.