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Test Mode

When you first install Real ID to your store, the app is in Test Mode.

In test mode, you're granted all features for free and can also send test ID checks at no charge.

This gives you the opportunity to sample all of Real ID's features and verify it works correct with your store and theme before choosing a plan.

If the app is in test mode, you'll see this banner at the top of each page:

Real ID test mode banner

tip

Real ID is free to install on any Shopify store, including Development Stores.

Test mode will still activate triggers like ID verification on specific types or orders, or flows like ID verification before checkout.

We recommend you install Real ID on a development store first in order to trial these features before applying it to your live store.

Restrictions​

In test mode, you'll be able to use all Pro level features as well as send ID checks.

However, there are a few restrictions:

  • All ID checks sent in test mode will have mock fake data and will always pass
  • Enterprise features are not included in test mode
info

ID checks sent during test mode will have mock data that represents what the app could read.

The images of the ID and headshot will also be blurred.

Notifications in Test Mode​

In test mode, no emails or SMS messages are sent to your customers. Instead, notification emails are redirected to your store's contact email with a [TEST] prefix in the subject line.

This means you can:

  • Safely create test ID checks using real customer order data without worrying about customers receiving unexpected messages
  • Preview exactly what the customer email looks like in your own inbox
  • Easily identify test emails by the [TEST] tag in the subject line
note

SMS notifications are skipped entirely in test mode since they cannot be redirected. Only email notifications are sent (to the merchant contact email).

Automatic reminders are also not scheduled for test mode checks.

Going live​

After you've had a chance to try out the features and decide which plan fits best for your needs, click the Go Live button on the left hand side menu:

The Go Live button on the left menu

After picking a plan, you'll be able to send real ID checks with actual results and unblurred photos.

note

You're only able to go into test mode once. But you can downgrade or upgrade your plan at any time.