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Remember verified customers

Real ID can track which of your customers have already completed ID verification once. This way your customers can return and make repeat purchases without requiring ID verification on each purchase.

If enabled, Real ID will remember repeat customers and not require already verified customers to provide photos again.

Enabling Remembering Repeat Customers

In the settings of the app, open the Automations tab. If you're using ID verification after checkout open the Exceptions tab.

Then click the checkbox next to Customers only need to verify once to enable the feature.

How to enable remember repeat ID verified customers

How are verified customers tracked?

Real ID automatically tags orders and customer profiles in your Shopify dashboard. When a customer completes ID verification, their profile is tagged with ID verification completed. Additionally, if you elect to manually approve an ID check, the customer will be tagged with ID check manually approved. Either one of these tags counts the customer as permanently verified for future orders.

When that customer returns to your store to checkout again, Real ID will automatically see the "ID verification completed" tag on their profile and not prompt for ID verification again.

Example of an order tagged with "ID verification completed" so the customer isn't prompted for ID checking on future orders

Frequently Asked Questions

Does this feature work with manually approved customers?

Yes! If you manually approve a check, Real ID will also count this as a successful verification.

Manually approving an ID check will tag the customer with "ID check manually approved", and future orders will count as verified.

This feature has a lock icon on it? How do I enable it?

Remember repeat customers is only available on the Pro Plan. You can change your plan at any time. To upgrade just click the icon and choose "Pro Plan" in the pop up.

Does this work with the before checkout and before viewing store flows?

Yes, by default Real ID will remember your already verified customers if you decide to require ID verification before checkout or before customers can view your store.