ID Verification Notifications

In addition to updating customer accounts and orders in real time, Real ID will also send you emails as customers verify their IDs. You'll be notified when customers successfully pass, or fail to pass automatically. This way, you have a chance to review the ID details before fulfillment, and can even override results.

Which email address is used?

For Shopify merchants, Real ID will use your contact email for your store to deliver email notifications. If you're using WooCommerce, your email address used for your billing account is the default.

Fallback email behavior

If no team email addresses are configured in the notification settings, Real ID will automatically fall back to your store's contact email address. This ensures you always receive important ID verification notifications even if no specific team emails are set up.

Changing your email addresses for customer ID verification notifications

You can change which email address receives these notifications. For example, you may wish to delegate all ID verification tasks to a specific staff member, or decide to set up a specific email inbox for ID verification related processing.

To change your email addresses, open the Settings area of the plugin. Then select the Notifications menu tab.

Then open the For your Team section of the notifications settings.

Here is where you can manage the notifications for your team. You can change the email address, or define multiple email addresses that should be notified.

Don't forget to click Save to apply any changes you make.

Controlling which email notifications you receive

You can choose exactly which types of email notifications your team receives. This allows you to reduce inbox noise by disabling notifications you don't need while keeping the ones that matter most to your workflow.

In the For your Team section of your notification settings, you'll find checkboxes for each notification type:

Notification	Description
ID verification completed	Sent when a customer successfully passes ID verification.
ID verification failed	Sent when a customer fails automatic verification and needs manual review.
Manually approved	Sent when a staff member manually approves an ID check.
Underage customer detected	Sent when a customer is flagged as underage based on your age requirements.

All notification types are enabled by default. Simply uncheck any notification type you'd like to stop receiving, and click Save.

tip

If you're only interested in knowing when an ID check needs manual review, you can disable the "ID verification completed" notification and keep the rest enabled. This way you'll only be notified when action is needed from your team.