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Using your own email address

Build trust with your customers that the ID check sent to their email address is associated with your store by using your own dedicated support email address.

For example, Real ID can use your dedicated support email address like [email protected] to send ID checks to customers.

You can easily add your own email address to Real ID without making any code changes or changes to your DNS settings. We just send a confirmation link to your email address, after clicking it ID checks will be sent from your email address.

Getting Started

To get started, first open up Real ID and navigate to Settings. Once you have your settings open, select the Notifications tab, and make sure you're within the For Customers section to see your email settings for customers.

Opening the notification settings for customer emails

Scroll to the Send ID checks using your email address section.

Here you can enter in the preferred name and email address you'd like to use to send ID checks.

After entering in your preferred email address & name, click Verify.

Verifying your email address

You will receive an email to that address from Postmark which is our email provider. Within that email will be a link to confirm your ownership of that account.


It may take a few minutes for the verification email to appear. If it's still not in your inbox, check your spam folder.

If you're still having issues finding the email, please contact us.

Click the confirmation link and your will prove ownership of the account.

Last step, return to Real ID and click the "Check verification status" button. Real ID will now send emails to your customers using your own email address! 🎉


You cannot use public email domains like, or with this feature.

It is not possible for us to verify these domains, you'll need to use a privately owned domain.

Frequently Asked Questions

This feature is locked on my account. How can I enable it?

This feature is for Pro plan level accounts. Upgrading your subscription to Pro will unlock the feature. If you need help doing this please contact us.

I'm getting an error when trying to submit my email

Please note: we can only use private email domains. Public domains like,, or are not supported. If you're using a non-public email and are still having issues, please contact us for support.