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WooCommerce

Essential

$99.99/mo

14 day risk free trial

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Protect

$499.99/mo

14 day risk free trial

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Enterprise

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Steep discounts for large volumes

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Reporting tools
Usage analytics

Performance analytics

Privacy + Security
Private secure cloud storage

GDPR & CCPA compliance tooling

Staff audit logs

Support
Email support

Priority support

Zoom scheduling

Personal account representative

Frequently asked questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.

What types of IDs can be verified?
We currently support government-issued IDs such as driver's licenses, passports, and IDs from 200+ countries including the US, Canada, UK, EU, and more.
How does the ID verification process work?
Our A.I. powered verification process uses advanced algorithms to verify the ID against a database of trusted providers. We also use OCR and facial recognition to ensure the ID is real.
How long does the ID verification process take?
The verification process typically takes a few seconds per ID. However, the time it takes to verify an ID can vary depending on the complexity of the ID and the network conditions.
Am I charged for customers that don't submit their IDs?
No, you are not charged for customers that don't submit their IDs. You are only charged for customers that participate in the ID verification process.
Are already verified customers charged again?
No, you are not charged again for customers that have already been verified. The system will automatically recognize already verified customers and not prompt them to verify again.
Can ID verification be only limited to certain products, or only the highest risk orders?
Yes, you can limit ID verification to only certain products or only the highest risk orders. This can be configured in the ID verification settings.