The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Real ID now integrates with ShipStation to automatically hold shipments while ID verification is pending and release them once a customer passes. This keeps your fulfillment workflow in sync with verification status, preventing unverified orders from shipping prematurely.
Learn moreWe're rolling out an advanced rule builder for Shopify checkout that lets you combine multiple trigger conditions using AND/OR logic. For example, require verification only when an order is both high-value AND shipping to a specific state. This gives you finer control over which orders require ID verification. Available now for select merchants.
Fixed an issue where SVG logos were not rendering correctly in the brand settings preview and merchant dashboards. Logos now display properly across all admin interfaces for Shopify, WooCommerce, and BigCommerce, with correct sizing for both SVG and raster image formats.
Upgraded the selfie proofing engine to a next-generation A.I. model with improved accuracy for matching selfies to ID photos. This upgrade also includes a fix for edge cases in document text extraction where certain character patterns could cause parsing errors.
The Checks API now supports attaching additional documents to ID verification checks. Merchants using the API can include supplementary documents like proof of address alongside the primary ID document, enabling more comprehensive verification workflows for regulated industries.
Learn moreFixed parsing issues specific to Michigan driver's licenses when scanning barcodes at point of sale. Multiple format versions of Michigan IDs are now handled correctly, improving scan accuracy for Michigan customers.
Resolved several issues affecting pre-checkout ID verification flows: eliminated duplicate check creation when multiple requests processed the same order, fixed customer matching for logged-in shoppers, corrected email case-sensitivity handling, and reduced redundant API calls from the checkout extension. These fixes improve reliability and performance for stores using pre-checkout verification.
Removed the blur overlay from ID check photos in sandbox/test mode across all admin interfaces. Merchants can now clearly view submitted test photos when evaluating their verification setup, making it easier to test and refine ID verification workflows before going live.
Restructured the checkout flow documentation with a new standalone 'During Checkout' page for Shopify Checkout Extensibility blocks, updated the 'After Checkout' guide to lead with the modern app block approach, and extracted all ID verification triggers into a dedicated documentation section with individual pages for each trigger type. The new triggers section includes platform support matrices across Shopify, WooCommerce, and BigCommerce, making it easier to find the right trigger configuration for your store.
Learn moreFixed an issue where automatic ID verification reminders for Shopify draft orders would fail with server errors. Draft orders were incorrectly storing an incompatible order identifier, causing downstream reminder and tagging operations to fail. Reminders for draft order ID checks now send reliably.