The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Merchants can now configure how expired ID documents are handled directly from Settings > Rules. Choose to reject all expired IDs, accept recently expired IDs within a grace period, or skip expiration checks entirely. Previously this required contacting support to enable.
Upgraded the ID proofing engine to a next-generation A.I. model that more accurately detects photos of phones, screenshots, printouts, and sample IDs. Internal benchmarking showed accuracy improving from 90% to 98% across a suite of known fraud patterns, significantly reducing the chance of fake IDs slipping through verification.
When a customer has multiple orders held in ShipStation, verifying their identity on any one order now automatically releases all related held orders. This eliminates the need for repeat customers to verify multiple times across separate orders.
Hosted verification links now support an email query parameter to automatically look up a customer's existing ID check. When merchants include ?email= in their verification link, customers skip the email entry step and go straight to their verification, reducing friction in custom integrations and email-based workflows.
Learn moreReal ID now integrates with ShipStation to automatically hold shipments while ID verification is pending and release them once a customer passes. This keeps your fulfillment workflow in sync with verification status, preventing unverified orders from shipping prematurely.
Learn moreWe're rolling out an advanced rule builder for Shopify checkout that lets you combine multiple trigger conditions using AND/OR logic. For example, require verification only when an order is both high-value AND shipping to a specific state. This gives you finer control over which orders require ID verification. Available now for select merchants.
Fixed an issue where SVG logos were not rendering correctly in the brand settings preview and merchant dashboards. Logos now display properly across all admin interfaces for Shopify, WooCommerce, and BigCommerce, with correct sizing for both SVG and raster image formats.
Upgraded the selfie proofing engine to a next-generation A.I. model with improved accuracy for matching selfies to ID photos. This upgrade also includes a fix for edge cases in document text extraction where certain character patterns could cause parsing errors.
The Checks API now supports attaching additional documents to ID verification checks. Merchants using the API can include supplementary documents like proof of address alongside the primary ID document, enabling more comprehensive verification workflows for regulated industries.
Learn moreFixed parsing issues specific to Michigan driver's licenses when scanning barcodes at point of sale. Multiple format versions of Michigan IDs are now handled correctly, improving scan accuracy for Michigan customers.