Verdict

Changelog

The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.

2026
Docs

Checkout & Triggers Documentation Overhaul

Restructured the checkout flow documentation with a new standalone 'During Checkout' page for Shopify Checkout Extensibility blocks, updated the 'After Checkout' guide to lead with the modern app block approach, and extracted all ID verification triggers into a dedicated documentation section with individual pages for each trigger type. The new triggers section includes platform support matrices across Shopify, WooCommerce, and BigCommerce, making it easier to find the right trigger configuration for your store.

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Shopify

Shopify Draft Order Reminder Fix

Fixed an issue where automatic ID verification reminders for Shopify draft orders would fail with server errors. Draft orders were incorrectly storing an incompatible order identifier, causing downstream reminder and tagging operations to fail. Reminders for draft order ID checks now send reliably.

ShopifyWooCommerceBigCommerce

Image Format Compatibility Fix

Fixed an issue where ID photos uploaded in WebP format could fail during document processing. Uploaded images are now automatically normalized to JPEG format before processing, ensuring compatibility with all downstream verification services regardless of the original image format from the customer's device.

ShopifyWooCommerceBigCommerce

Test Mode Notification Routing

Sandbox mode ID checks now route customer notifications to the merchant's contact email instead of the actual customer. Emails are prefixed with '[TEST]' in the subject line for easy identification, and SMS notifications are skipped entirely during testing. This lets merchants preview the full notification experience without accidentally contacting real customers while testing their ID verification setup.

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BigCommerce

BigCommerce Ghost Check Fix

Fixed a race condition in BigCommerce order processing that could create ghost ID checks. When multiple requests processed the same order simultaneously, a temporary placeholder document could be returned to the customer before trigger evaluation completed. If no triggers matched, the placeholder was deleted, leaving the customer with a broken verification link. Order processing now evaluates triggers before writing any data, eliminating ghost checks entirely.

BigCommerce

BigCommerce Authorization Payment Flow Support

Added support for BigCommerce stores using authorization-capture payment flows. Orders with 'Awaiting Payment' status where payment has been authorized but not yet captured are now correctly detected as effectively paid. ID verification triggers immediately for these orders rather than waiting for manual capture, ensuring customers receive verification requests promptly while merchants retain control over when to capture funds.

BigCommerce

BigCommerce Incomplete Order Handling

Fixed an issue where BigCommerce was sending ID verification emails before customers completed payment. BigCommerce fires order webhooks when checkout starts (before payment), creating orders with 'Incomplete' status. The system now correctly waits for payment completion before triggering ID verification, and automatically processes orders when they transition to a paid status.

BigCommerce

BigCommerce Cross-Check Improvements

Enhanced BigCommerce order verification with improved cross-check support. Fixed billing and shipping address extraction to correctly parse first/last names and full addresses from BigCommerce orders. Added automatic order data fetching when verification details are missing, ensuring accurate name and address matching even when order context is incomplete.

BigCommerce

BigCommerce Order Status Syncing

BigCommerce stores now have automatic order status synchronization with Real ID. When a customer's ID verification status changes, the corresponding BigCommerce order status is automatically updated to reflect the current verification state. This ensures merchants always have an accurate view of which orders have been verified directly within their BigCommerce admin.

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WooCommerce

Active Subscription Enforcement for WooCommerce

Added active subscription enforcement for WooCommerce stores with webhook handling for cancellations. The system now automatically verifies that merchants have an active subscription before processing ID verification requests, and properly handles subscription cancellation webhooks to ensure consistent billing state.