The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
The JavaScript SDK now exposes a RealID.createCheck() function so developers can create ID verification checks programmatically and receive a hosted verification URL to redirect customers to. Ideal for custom storefronts and headless integrations that need full control over when and how verification is triggered.
Fixed an issue where a check could be incorrectly flagged as underage when the date of birth could not be read from the ID. Checks missing a readable birth date are now sent for review instead of being marked underage.
Added a built-in way to test your webhook configuration directly from the WooCommerce plugin settings. Send a sample event to your endpoint and confirm your integration is receiving Real ID notifications correctly before going live.
The API now returns the values extracted from custom documents in the check response. Fields captured from supplementary documents you've configured are surfaced alongside the standard ID data, making it easier to use that information in your own systems.
Merchants are now notified as they approach and reach their monthly ID check limit, so there are no surprises when verification volume runs high. Warnings appear in-app and by email with a clear path to raise the limit.
Launched the Flex plan for Shopify — a $34.99/mo flat-fee tier that includes 5 ID checks per month with a hard monthly limit. Designed for low-volume merchants with unpredictable usage who want ID verification available as insurance without committing to an unlimited plan. Flex includes biometric verification, custom branding, and product- and shipping-based triggers.
Learn moreAdded a 'Didn't receive a code? Resend email' option to the returning customer confirmation screen across all platforms. If the original confirmation code email is missed, customers can now request a new one directly from the verification screen.
Fixed an issue where returning WooCommerce customers were prompted for an email confirmation code but never received the email. The confirmation code is now sent automatically when a prior ID check is detected, and a 'Resend email' option is available if the code doesn't arrive.
The WooCommerce plugin now automatically reports errors to the Real ID dashboard for faster troubleshooting. An error boundary catches unexpected failures and a new CLI command allows merchants to clear plugin transient data when needed.
Improved the Shopify POS ID verification experience with editable customer search, name mismatch confirmation prompts, better error handling, and version tracking. The POS tile now shows a concise description and the extension handles subscription requirements gracefully.