Verdict

Changelog

The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.

2026
WooCommerceAPI

Branded Webhook Identity

Every webhook and order update Real ID sends now carries a branded User-Agent — RealID-Webhook — instead of a generic browser signature. If your store sits behind a firewall or security plugin, you can now allowlist Real ID by name in addition to our dedicated IP address (100.51.45.70), giving you two reliable ways to keep verification updates flowing. It also helps our requests sail past the bot-detection that used to occasionally challenge them on managed WordPress hosts.

Learn more
WooCommerceAPI

Dedicated IP for Webhooks

Real ID now sends every webhook and order status update from a single, dedicated IP address: 100.51.45.70. If your store or endpoint sits behind a firewall or security plugin — common on managed WordPress hosts — you can allowlist this one address so verification updates always reach you, and blocked order or customer syncs become a thing of the past.

Learn more
ShopifyWooCommerceBigCommerce

More Control Over Back-of-ID Capture

Back-of-ID capture is now a three-way choice in your ID check settings instead of a single on/off toggle. Choose Automatic to capture the back only when the document type needs it (like German identification cards), Always to require it on every verification, or Never to skip it entirely. Existing stores are moved over automatically — anyone who had back-of-ID capture switched on stays on Always, and everyone else defaults to Automatic. Available across Shopify, WooCommerce, and BigCommerce.

Learn more
Shopify

New Automate Plan

A new plan tier for stores that want rule-based ID verification on autopilot. Automate includes everything in Essential plus the advanced rules builder, advanced triggers (order risk, order value, credit card payments), Shopify Flow, REST API & webhooks, white-label domain, and 2-year ID storage — at $249.99/month with unlimited checks and $1.49 per A.I. powered check. Available now from the plan selection in the Real ID app or compare plans on our pricing page.

Learn more
Shopify

Advanced Rules for Every Verification Flow

The advanced rule builder is now generally available and works across all verification flows — including after checkout, where every condition type is supported: payment method, delivery method, order source, and Shopify's order risk analysis. Combine conditions with AND/OR logic to verify exactly the orders you need, like restricted products shipping to specific states. Available on the Automate and Protect plans.

Learn more
ShopifyWooCommerce

Cleaner Check List

Abandoned checkouts no longer clutter your list of ID checks. When a shopper triggers pre-checkout verification but leaves without ever starting it, that empty check is now hidden from your home page — while any check the shopper actually began, or one tied to an order, still appears. Your dashboard stays focused on the verifications that matter.

API

Headless createCheck() SDK Function

The JavaScript SDK now exposes a RealID.createCheck() function so developers can create ID verification checks programmatically and receive a hosted verification URL to redirect customers to. Ideal for custom storefronts and headless integrations that need full control over when and how verification is triggered.

ShopifyWooCommerceBigCommerce

Underage Flag Accuracy Fix

Fixed an issue where a check could be incorrectly flagged as underage when the date of birth could not be read from the ID. Checks missing a readable birth date are now sent for review instead of being marked underage.

WooCommerce

Webhook Testing Tools

Added a built-in way to test your webhook configuration directly from the WooCommerce plugin settings. Send a sample event to your endpoint and confirm your integration is receiving Real ID notifications correctly before going live.

API

Custom Document Fields in API Response

The API now returns the values extracted from custom documents in the check response. Fields captured from supplementary documents you've configured are surfaced alongside the standard ID data, making it easier to use that information in your own systems.