Verdict

Changelog

The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.

2026
BigCommerce

BigCommerce Ghost Check Fix

Fixed a race condition in BigCommerce order processing that could create ghost ID checks. When multiple requests processed the same order simultaneously, a temporary placeholder document could be returned to the customer before trigger evaluation completed. If no triggers matched, the placeholder was deleted, leaving the customer with a broken verification link. Order processing now evaluates triggers before writing any data, eliminating ghost checks entirely.

BigCommerce

BigCommerce Authorization Payment Flow Support

Added support for BigCommerce stores using authorization-capture payment flows. Orders with 'Awaiting Payment' status where payment has been authorized but not yet captured are now correctly detected as effectively paid. ID verification triggers immediately for these orders rather than waiting for manual capture, ensuring customers receive verification requests promptly while merchants retain control over when to capture funds.

BigCommerce

BigCommerce Incomplete Order Handling

Fixed an issue where BigCommerce was sending ID verification emails before customers completed payment. BigCommerce fires order webhooks when checkout starts (before payment), creating orders with 'Incomplete' status. The system now correctly waits for payment completion before triggering ID verification, and automatically processes orders when they transition to a paid status.

BigCommerce

BigCommerce Cross-Check Improvements

Enhanced BigCommerce order verification with improved cross-check support. Fixed billing and shipping address extraction to correctly parse first/last names and full addresses from BigCommerce orders. Added automatic order data fetching when verification details are missing, ensuring accurate name and address matching even when order context is incomplete.

BigCommerce

BigCommerce Order Status Syncing

BigCommerce stores now have automatic order status synchronization with Real ID. When a customer's ID verification status changes, the corresponding BigCommerce order status is automatically updated to reflect the current verification state. This ensures merchants always have an accurate view of which orders have been verified directly within their BigCommerce admin.

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WooCommerce

Active Subscription Enforcement for WooCommerce

Added active subscription enforcement for WooCommerce stores with webhook handling for cancellations. The system now automatically verifies that merchants have an active subscription before processing ID verification requests, and properly handles subscription cancellation webhooks to ensure consistent billing state.

BigCommerce

BigCommerce Price Floor Trigger

BigCommerce stores can now configure a minimum order value (price floor) that automatically triggers ID verification. Orders above the configured threshold will require customers to verify their identity before or after checkout, giving merchants fine-grained control over which transactions require additional verification.

BigCommerce

BigCommerce Billing & Subscription Management

BigCommerce merchants can now subscribe and manage their Real ID billing directly within the app. The BigCommerce plan is available at $129.99/month with 50 ID checks included, and $1.09 per additional check. This launch special includes all core features: A.I. powered verification, age verification, order status syncing, automated triggers, and more.

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ShopifyWooCommerceBigCommerceDocs

Billing & Subscription Documentation

Comprehensive billing and subscription documentation is now available for all platforms. Merchants can find detailed information about plan features, pricing tiers, usage tracking, and subscription management for Shopify, WooCommerce, and BigCommerce in the help center.

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Docs

Interactive Getting Started Wizard

The documentation site now features an interactive getting started wizard that guides new merchants through the initial setup process step by step. The wizard helps configure ID verification settings, choose the right verification flow, and test the integration before going live.

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