The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Launched the Flex plan for Shopify — a $34.99/mo flat-fee tier that includes 5 ID checks per month with a hard monthly limit. Designed for low-volume merchants with unpredictable usage who want ID verification available as insurance without committing to an unlimited plan. Flex includes biometric verification, custom branding, and product- and shipping-based triggers.
Learn moreAdded a 'Didn't receive a code? Resend email' option to the returning customer confirmation screen across all platforms. If the original confirmation code email is missed, customers can now request a new one directly from the verification screen.
Fixed an issue where returning WooCommerce customers were prompted for an email confirmation code but never received the email. The confirmation code is now sent automatically when a prior ID check is detected, and a 'Resend email' option is available if the code doesn't arrive.
The WooCommerce plugin now automatically reports errors to the Real ID dashboard for faster troubleshooting. An error boundary catches unexpected failures and a new CLI command allows merchants to clear plugin transient data when needed.
Improved the Shopify POS ID verification experience with editable customer search, name mismatch confirmation prompts, better error handling, and version tracking. The POS tile now shows a concise description and the extension handles subscription requirements gracefully.
Back of ID capture is now available on the Essential plan. Previously limited to higher tiers, merchants on Essential can now require customers to photograph both the front and back of their ID document for more thorough verification.
Fixed an issue where BigCommerce refund status changes were incorrectly triggering new ID verification checks. Refunded orders no longer prompt unnecessary verification requests.
Added a shop-level toggle to require email confirmation codes for returning customers. When enabled, previously verified customers must confirm their identity with an email verification code before being recognized. This adds an extra layer of security for stores that want to ensure returning buyers are who they claim to be.
The settings page now shows real-time integration status for all verification flows. After checkout merchants see checklist items for Thank You page, Order Status page, and trigger configuration. Pre-checkout and registration flows show script tag and permission status. Incomplete items link directly to the relevant checkout editor page or settings section.
Completely redesigned the Shopify app onboarding experience with a guided product tour, post-subscription setup checklist, and integration status feedback. New merchants now see a 6-step walkthrough explaining ID capture, instant results, checkout integration, selective verification, repeat customer handling, and privacy. After subscribing, a setup checklist guides merchants through granting permissions, branding, configuring triggers, and email deliverability.
Learn more