The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Improved the Shopify POS ID verification experience with editable customer search, name mismatch confirmation prompts, better error handling, and version tracking. The POS tile now shows a concise description and the extension handles subscription requirements gracefully.
Back of ID capture is now available on the Essential plan. Previously limited to higher tiers, merchants on Essential can now require customers to photograph both the front and back of their ID document for more thorough verification.
Fixed an issue where BigCommerce refund status changes were incorrectly triggering new ID verification checks. Refunded orders no longer prompt unnecessary verification requests.
Added a shop-level toggle to require email confirmation codes for returning customers. When enabled, previously verified customers must confirm their identity with an email verification code before being recognized. This adds an extra layer of security for stores that want to ensure returning buyers are who they claim to be.
The settings page now shows real-time integration status for all verification flows. After checkout merchants see checklist items for Thank You page, Order Status page, and trigger configuration. Pre-checkout and registration flows show script tag and permission status. Incomplete items link directly to the relevant checkout editor page or settings section.
Completely redesigned the Shopify app onboarding experience with a guided product tour, post-subscription setup checklist, and integration status feedback. New merchants now see a 6-step walkthrough explaining ID capture, instant results, checkout integration, selective verification, repeat customer handling, and privacy. After subscribing, a setup checklist guides merchants through granting permissions, branding, configuring triggers, and email deliverability.
Learn moreMerchants can now configure how expired ID documents are handled directly from Settings > Rules. Choose to reject all expired IDs, accept recently expired IDs within a grace period, or skip expiration checks entirely. Previously this required contacting support to enable.
Upgraded the ID proofing engine to a next-generation A.I. model that more accurately detects photos of phones, screenshots, printouts, and sample IDs. Internal benchmarking showed accuracy improving from 90% to 98% across a suite of known fraud patterns, significantly reducing the chance of fake IDs slipping through verification.
When a customer has multiple orders held in ShipStation, verifying their identity on any one order now automatically releases all related held orders. This eliminates the need for repeat customers to verify multiple times across separate orders.
Hosted verification links now support an email query parameter to automatically look up a customer's existing ID check. When merchants include ?email= in their verification link, customers skip the email entry step and go straight to their verification, reducing friction in custom integrations and email-based workflows.
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