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Billing & Subscription

Real ID for BigCommerce uses Stripe for billing, integrated directly within the app. You can manage your entire subscription from the Billing tab in the Real ID settings without needing a separate account.

Subscribing to a Plan​

To subscribe to Real ID:

  1. Open the Real ID app in your BigCommerce admin
  2. Go to Settings → Billing tab
  3. Select a plan from the pricing options displayed
  4. Complete the checkout process with your payment details

Once subscribed, you'll have immediate access to all Real ID features included in your plan.

For current pricing details, visit our pricing page.

Viewing Your Current Plan​

To view your subscription details:

  1. Open the Real ID app in your BigCommerce admin
  2. Go to Settings → Billing tab

Here you'll see:

  • Current plan — Your active subscription plan and status
  • Billing cycle — Whether you're on monthly or annual billing
  • Next billing date — When your next payment will be processed
  • Usage this period — Number of ID checks used in the current billing cycle

Managing Your Subscription​

All subscription management is handled through the Stripe customer portal. To access it:

  1. Open the Real ID app in your BigCommerce admin
  2. Go to Settings → Billing tab
  3. Click the Manage Subscription button

This opens the Stripe customer portal where you can:

  • View invoices — See your complete billing history
  • Update payment method — Change your credit card or payment details
  • Change plan — Upgrade or downgrade your subscription
  • Cancel subscription — End your Real ID subscription

Quick Actions​

The Billing tab also provides quick action buttons for common tasks:

  • View Invoices — Opens the Stripe portal to your invoice history
  • Update Payment Method — Jump directly to payment settings
  • Change Plan — Modify your current subscription

Canceling Your Subscription​

To cancel your Real ID subscription:

  1. Open the Real ID app in your BigCommerce admin
  2. Go to Settings → Billing tab
  3. Click Manage Subscription
  4. In the Stripe portal, click Cancel plan or Cancel subscription
  5. Confirm the cancellation
Before You Cancel

Make sure to download any ID check photos or data you need before canceling. See Downloading Customer Photos for instructions.

What Happens After Cancellation​

When you cancel your subscription:

  • Access until period end — You'll retain access to Real ID until your current billing period ends
  • No further charges — You won't be charged after the current period
  • Data retention — Your ID check data will be retained for 90 days after your subscription ends, then permanently deleted

If you see a message that your subscription will be canceled on a specific date, this confirms your cancellation is scheduled and you'll have access until that date.

Resubscribing After Cancellation​

If you want to use Real ID again after canceling:

  1. Open the Real ID app in your BigCommerce admin
  2. Go to Settings → Billing tab
  3. Select a new plan and complete checkout

If you resubscribe within 90 days, your previous ID check data will still be available.

Uninstalling the App​

If you want to completely remove Real ID from your BigCommerce store:

  1. Go to Apps → My Apps in your BigCommerce admin
  2. Find Real ID in your installed apps
  3. Click the Uninstall button
Cancel First

We recommend canceling your subscription through the Billing tab before uninstalling. This ensures your subscription is properly terminated and you have a clear record of the cancellation.

Frequently Asked Questions​

How do I get a receipt or invoice?​

  1. Go to Settings → Billing in the Real ID app
  2. Click View Invoices or Manage Subscription
  3. Download invoices directly from the Stripe portal

Can I switch between monthly and annual billing?​

Yes. Click Manage Subscription in the Billing tab, then select a different billing interval in the Stripe portal.

What payment methods are accepted?​

Real ID accepts all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover.

Will canceling affect my existing orders?​

No. Canceling Real ID will not modify, cancel, or refund any of your orders. ID verification will simply stop for new orders, and any existing ID check data will remain accessible until the 90-day retention period ends.

Why am I seeing "No Active Subscription"?​

If you see this message in the Billing tab, it means you don't currently have an active Real ID subscription. Select a plan to subscribe and start verifying IDs.