Triggers

Triggers define which orders should require ID verification. When an order matches one or more of your enabled triggers, Real ID will automatically send an ID check to the customer.

Triggers are non-exclusive

If any of your enabled triggers match an order, the customer will be sent an ID check. You don't need all triggers to match — just one is enough.

Supported triggers by platform

Shopify

Trigger	After Checkout	Before Checkout
All orders	Yes	—
High value orders	Yes	—
Address mismatch	Yes	—
High risk level	Yes	—
Specific products / collections	Yes	Yes
U.S. shipping states	Yes	—

Need to combine triggers?

Basic triggers use OR logic — any match sends an ID check. To require a combination of conditions (e.g., shipping to a specific state and the order contains a restricted product), use Advanced rules, available on the Automate and Protect plans.

Real ID also integrates with Shopify Flow if you'd rather drive ID checks from your own Flow automations.

WooCommerce

Trigger	After Checkout	Before Checkout
All orders	Yes	—
High value orders	Yes	—
Address mismatch	Yes	—
Specific products / categories	Yes	Yes
U.S. shipping states	Yes	—

note

The High risk level trigger is not available on WooCommerce, as it relies on Shopify's built-in fraud analysis.

BigCommerce

Trigger	After Checkout
All orders	Yes
High value orders	Yes
Address mismatch	Yes
Specific product categories	Yes
U.S. shipping states	Yes

BigCommerce also supports custom trigger scripts for advanced logic. See the BigCommerce custom trigger documentation for examples.

Custom

Custom integrations don't use built-in triggers — you control when ID checks are created in your own application logic.

Use the REST API to create checks server-side based on your own conditions, or use the JS SDK to gate checkout or any page element on the frontend.

Exceptions

You can also exclude certain orders from triggering ID checks — for example, orders from already-verified customers or in-store pickup orders. See Exceptions for details.

Custom integrations

If the built-in triggers don't cover your use case, you can build custom integrations:

• REST API — Create ID checks programmatically from any platform or backend system
• JS SDK — Trigger ID verification from your frontend with full control over the experience

These options work on all platforms and give you complete flexibility over when and how ID checks are created.