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Opening ID checks from the Shopify dashboard

You can easily open the corresponding ID check from your orders on Shopify, without searching for it within the Real ID app.

ID checks in your Shopify Dashboard

Save time and clicks by viewing ID checks without leaving the Shopify dashboard by adding the ID check app block.

Opening the ID check from an order​

With the order opened in your Shopify dashboard, click the More actions dropdown. Then click on the View ID check option.

Opening the ID check from an order on Shopify

This will open the corresponding ID check for that order, if there is one.

Opening the ID check from the customer​

With the customer profile opened in your Shopify dashboard, click the More actions dropdown. Then click on the View ID check option.

Using the actions menu in the Shopify customer portal to open the ID check

Frequently Asked Questions​

If there are multiple ID checks for one order or customer, which one will Real ID open?​

Real ID will always prefer the newest ID check sent to the customer or order.

For example, if the customer fails their first ID check and they are sent another to try again, then the latest ID check will be shown.

The system can't find the customer's ID check​

Real ID is currently limited to viewing 60 days history of your order data.

If the order was placed more than 60 days ago, this feature may not be able to find the association.

You can search for the order within the home page of the app instead.