Opening ID checks from the Shopify dashboard
You can easily open the corresponding ID check from your orders on Shopify, without searching for it within the Real ID app.
Opening the ID check from an order
With the order opened in your Shopify dashboard, click the More actions dropdown. Then click on the View ID check option.
This will open the corresponding ID check for that order, if there is one.
Opening the ID check from the customer
With the customer profile opened in your Shopify dashboard, click the More actions dropdown. Then click on the View ID check option.
Frequently Asked Questions
If there are multiple ID checks for one order or customer, which one will Real ID open?
Real ID will always prefer the newest ID check sent to the customer or order.
For example, if the customer fails their first ID check and they are sent another to try again, then the latest ID check will be shown.
The system can't find the customer's ID check
Real ID is currently limited to viewing 60 days history of your order data.
If the order was placed more than 60 days ago, this feature may not be able to find the association.
You can search for the order within the home page of the app instead.