Frequently Asked Questions

How does it work?

Real ID uses machine learning technology to identify the authenticity of your customer's IDs.

Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection to allow the customer to upload a photo of their ID.

Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate.

What kind of ID documents can be used for an ID check?

Real ID supports dozens of ID documents from hundreds of different countries. Supported documents include:
  • Driver's Licenses
  • Passports
  • Insurance Cards
  • Concealed Carry Licenses

Citizenship Documents

  • Canada
  • Portugal

Commerical Licenses

  • US

Drivers Licenses

  • Argentina
  • Austrailia
  • Bermuda
  • Brazil
  • Belarus
  • Canada
  • Colombia
  • Croatia
  • Germany
  • France
  • Great Britain
  • Hong Kong
  • Ireland
  • Italy
  • Lithuania
  • Peru
  • Romania
  • Singapore
  • Slovakia
  • Thailand
  • Ukraine
  • United States
  • South Africa

Passports

  • Argentina
  • Austrailia
  • Bahamas
  • Bermuda
  • Belarus
  • Brazil
  • Canada
  • Cameroon
  • Canada
  • Colombia
  • Germany
  • Denmark
  • France
  • Great Britain
  • Ghana
  • Hong Kong
  • Honduras
  • Indonesia
  • Ireland
  • India
  • Iraq
  • Italy
  • Jamaica
  • Japan
  • Korea
  • Macao
  • Mexico
  • Malaysia
  • Nigeria
  • New Zealand
  • Peru
  • Phillipines
  • Russia
  • Singapore
  • Thailand
  • Ukraine
  • United States
  • Vietnam
  • South Africa

Driver's License Permits

  • Canada
  • Great Britain
  • United States

Employment Documents

  • United States

Global Entry

  • United States

Firearm Permits

  • Canada
  • United States

Health Insurance Documents

  • Canada

National Identification Cards

  • United Arab Emirates
  • Argentina
  • Austrailia
  • Belarus
  • Canada
  • Germany
  • Spain
  • France
  • India
  • Indonesia
  • Iraq
  • Mexico
  • Peru
  • Singapore
  • Slovakia
  • Turkey
  • United States
  • Vietnam
  • South Africa

Nexus

  • United States

Passport Card

  • United States

Residency Cards

  • Belarus
  • Canada
  • Great Britain
  • Hong Kong
  • Peru
  • United States
  • Vietnam

Visas

  • United States
Don't see the card or country you need to verify? Let us know. We'd be happy to help.

Why would I want my customer to submit a headshot with their ID photo?

Real ID gives you the choice to enable facial recognition scanning in addition to the ID document photo.

It's an option for higher risk transactions to protect against the possibility of using a phyiscally stolen ID. By requiring a headshot of the ID document owner with the ID document, we can verify the photos match.

For example, even if a bad actor had possession of a stolen credit card and matching license - they would not be able to trick face matching to identify them.

We use video liveness tests to verify that the photos are legitimate and not taken from social media or other online sources.

How are the uploading of IDs and photos secured?

Real ID encrypts the connection from your customers mobile devices. This protects their data from being intercepted by bad actors.

You don't have to think about compliance, Real ID stores your customer's securely in our database.

You're always in control over what data you'd like to keep. Delete your customer's ID or headshot photos at any time in the app.

How much does it cost?

The first 10 ID checks are absolutely free. No credit card is required to sign up and start verifying your customers.

Then ID checks cost only $0.50 per check. There is no monthly subscription and no cancellation fees. Only use Real ID when you need to.

My customer says they can't open their ID check. What should I do?

We're happy to troubleshoot. Please contact us, or email us or chat with us in-app for support.

Can I delete my customers photos after they have been verified?

Protecting your customers privacy is very important to us. That's why we offer an option in any ID check to delete your customer's photos safely and permanently.

You can reassure your customers that their IDs will be wiped after they've verified their ID.

What kind of information can I see in the dashboard?

Real ID automatically reads the text on any given document. Depending on the level of detail the document provides you can expect to read data such as:

  • First Name
  • Last Name
  • Address
  • Age
  • City
  • State
  • Issuing Country of the ID
  • Issuing State of the ID
  • Unique License or Document ID

Additionally you can use these pieces of information to verify that the customer is qualified for the purchase. Or that their billing & shipping information matches their ID.

Can I automatically require ID verification only on high risk orders?

Real ID offers a "sit and forget" customer verification process so you can require ID verification automatically on high risk orders.

You can enable rules to automatically trigger ID verification checks to your customers.

  • Total Order Price - depending on the amount of the total price of the order, you can trigger an ID check.
  • Mistmatching Shipping to Billing Address - if an order's shipping and billing address do not match, it's a sign of potential credit card fraud. Real ID can automatically verify these orders.

If I turn on automatic ID checking, will repeat customers receive ID checks twice?

There's an additional setting in the dashboard that allows you to only require ID verification once from your repeat customers.

That way you can reduce friction even further and keep your trusted customers from having to do multiple ID checks.