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Modern ID verification for eCommerce.

How it works

The Real ID verification process explained.

The ID check process

Real ID remembers already verified customers so they are not prompted to complete ID verification again, and you save on cost.

Remember repeat customers

You can override the A.I. verification results at any time from within the ID check screen on Real ID.

Overriding results

Choosing a flow

Setting up ID verification before checkout

Before checkout

Setting up ID verification during checkout

During checkout

Setting up ID verification after checkout

After checkout

Triggering ID checks

Triggering ID checks for orders based on specific products, collections or product categories.

For specific products

Triggering ID checks for orders based on the Shopify Fraud Risk Analysis, or by any other 3rd party app that integrates into Shopifys risk analysis system

High risk orders

Triggering ID checks for orders based on the the total order value, or total price. This is helpful for verifying orders that have a high risk because of friendly fraud.

By total price

Sending ID checks to customers by API, which will accept your API token and send the ID check to the customer by email and/or SMS.

via API

Send ID checks to orders with a high degree of specificity by controlling exactly which conditions qualify for an ID check using Shopify Flow.

via Shopify Flow

Choosing rules

Require customers that verify their IDs to have at least a specific age, examples include for alcohol, tobacco, vapor, cannabis, CBD products which require age verification with a drivers license or another form of identity to consider the customer eligble for purchase.

Age verification

Cross check order details against the ID. Match the name and/or address of the ID against the name/address on either of the shipping or billing addresses.

Cross checking

Control if customers need to provide a selfie for biometric verification and face matching against the verified ID.

Biometric verification

Control if users are allowed to upload files, or if all of their photos must be captured in real time to guarantee that they are live photos and have their ID physically present on themselves.

Liveness

Theming

Add your logo and colors

Write your own content for all Real ID notifications to your customers, explain why ID verification is needed for their order, account or rental.

Customizing content

Use your own email address to deliver ID checks to customers for maximum credibility.

Use your email address

Viewing ID checks

You can view customer ID checks results including the collected images from the app's dashboard embedded into your Shopify or WooCommerce store.

Real ID dashboard

View the ID check results directly from any Shopify order or customer page so you won't need to open the app at all.

Shopify orders & customers pages