Real ID Help Center

Automatically requiring ID verification from customers

With Real ID, you can choose to have the app automatically require ID verification from your customers. You can opt in to have Real ID prompt ID verification for all orders, or selectively based on risk conditions you determine.

How to prompt ID verification after customer registration

You can verify your customers true identities after they've registered with your site on Shopify. Learn how to incorporate this in the Real ID Shopify app and begin verifying your customer's IDs natively. No code required!

Monthly usage caps explained

You may be asked to increase you monthly usage cap with Real ID. This is a limitaion required by Shopify on usage based apps like Real ID. But don't worry, you can adjust this monthly cap & there's no additional fees or charges.

How to require electronic signatures from customers during their ID check

You can require your customers to also sign for their orders during their ID check. This is especially helpful for PACT law compliance. We take care of capturing your customer's signature during their ID check. You'll be able to view the signature in the dashboard after the check is complete.

How to prompt ID verification directly in the checkout on your Shopify store

You can verify your customers true identities in the checkout experience with Real ID. Learn how to incorporate this in your Shopify app and begin verifying your customer's IDs natively. No code required!

Still need help? Contact us

Have more questions? We're happy to help!

Email us at [email protected] and we'll get back to you as soon as we can.

Or chat with us in app or on our website.