When is ID verification required?

When are customers required to verify their IDs?

There are 2 different ways to use Real ID

Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection to allow the customer to upload a photo of their ID.

Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate.

Automatic ID verification
Manually prompted ID verification